Shipping Policy

IS SHIPPING FREE?

Yes, Shipping is Free to Australia.

1.HOW LONG WILL MY ORDER TAKE TO DISPATCH?

We just need no longer than 1 to 5 working days to process your order. Please contact us (support@ana-melbourne.com) for more details.

2.HOW LONG WILL MY ORDER TAKE TO SHIP?

Usually shipping time takes 10~15 working days to arrive after dispatch for Australia. Select items take longer to ship. They will be marked out as such on their respective pages. During rush times like in peak shopping periods or interruptions due to war or disease or strikes etc, please estimate extra 5 working days.

3.CAN I TRACK MY ORDER?

5 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

4.CAN I CHANGE MY ADDRESS?

Please contact us (support@ana-melbourne.com) before your item has been dispatched.

5.CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF AUSTRALIA?

Please contact us (support@ana-melbourne.com) to ask for the accurate reply.

For further assistance please email our customer service department at support@ana-melbourne.com.